Relaunch Guidelines for Taxis, Limos & Rideshares

Michelle Mak Daily Life, Newcomer Information

The following information is for passengers of taxi, limo or rideshares:

  • Make sure you are only sharing of rides with members of your same household.
  • Use alcohol-based hand sanitizer or wash hands thoroughly with soap and water before and after using the service.
  • Consider wearing a non-medical procedure or cloth mask.

The following information is for those who work in the taxi, limo or rideshare industry:

  • Before accepting a ride request, please ask the client if they are legally required to quarantine or isolate due to COVID-19.
  • If there is more than one passenger, confirm with clients that only members of the same household will be riding together.

Drivers should pay attention to their hygiene:

  • Wash hands frequently or use alcohol-based sanitizer with at least 60% alcohol.
  •  Cough or sneeze into your elbow, away from others, and sanitize your hands afterwards.
  • Avoid touching your face with unwashed hands.
  • Drivers should wash clothes between shifts.
  • Self-screen for symptoms of fever, cough, shortness of breath, sore throat or runny nose before starting work.
  • Consider wearing a non-medical, procedural or cloth mask.
  • Ensure the airflow in the vehicle is not be set to the recirculating setting

Cleanliness of the car:

  • Increase frequency of cleaning and disinfection of high-touch surfaces,
    • such as door handles (internal and external), seatbelt clasps, window controls, payment devices, seats and armrests, steering wheel, mobile devices and GPS.
  • It is recommended that vehicle cleaning logs be kept

Social Distancing:

  • Use contactless payment and avoid cash payments, where possible.
  • Ask single riders to sit in the back seat, opposite the driver, to maintain the greatest distance.
  • Allow passengers to enter, exit, load and collect belongings without assistance, where possible.
  • Consider installing a physical barrier, such as a clear acrylic sheet, to separate the driver from passenger seating.
  • Avoid transporting clients together who are not from the same household.

For more information on prevention of COVID-19 or more in-depth details of the above, visit

This guideline is available in Punjabi, Somali and Urdu!