CRA Website Launches New Chatbot Charlie

Lisa Cai Finance, Settlement & Community News, Settlement News, Updates

The Canada Revenue Agency (CRA) has launched a pilot project Charlie the Chatbot to help answer your questions on

  • Tax filing
  • COVID-19 emergency benefits

Try it out today: Chat with Charlie!

We chatted with Charlie. Please understand that Charlie is not a real person. It’s just a Chatbot. When Charlie doesn’t understand your question, try rephrasing it. As a new function, Charlie may not be perfect. You are welcome to answer a short online survey to help CRA improve Charlie.

Your personal information is important and you need to stay informed about how it’s being used. When you chat with Charlie, please do not mention your personal information. The questions you ask may be saved to improve Charlie, but your profile information will not be saved or used. To learn more, please read this Privacy Statement.

Word of the Day:

To rephrase: to reword, to say something in a different way