COVID-19 test results now available through text message

Michelle Mak COVID-19, Newcomer Information

The Government of Alberta recently announced that everyone who book a COVID-19 test through or drop in for testing at an Alberta Health Services (AHS) assessment centre can now choose to get their results through text message. Anyone who does not consent to receiving results via text message or through an automated phone call will instead receive their results through a call from an AHS team member.

But those who test positive for COVID-19 will also be contacted by phone by a member of the AHS Public Health team, for further follow-up and support.

AHS expects the SMS text message and autodialer systems will decrease the time it takes for Albertans to receive their result, after being swabbed, by a full day.

Albertans who chose the option of SMS text message are advised that results are texted any time within a 24-hour period, seven days a week. Automated phone calls are made between 7 a.m. and 11 p.m., seven days a week.

Parents and guardians will also be able to consent to receive automated test results for dependents (aged 17 years and younger). Each individual test result will be delivered by a dedicated call or text. This might mean that multiple calls or texts are delivered to a single number provided for a family unit.

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