Beware of Delayed Disconnect Phone Scams

Lisa C. Community, Settlement & Community News, Updates

Some Calgarians have fallen victim to fraud in delayed disconnect phone scams.

Your receive a phone call on your landline phone from a scammer claiming to be from your bank. The scammer will advise you of suspicious charges on your credit card, and instruct you to hang up and immediately call the phone number on the back of your credit card to report to bank investigators.

It sounds legitimate, especially after calling the actual number listed on the credit card.

Unfortunately with landlines, if the other caller stays on the line they can hold it open for long periods, thus pretending to be the number just called.

The scammers usually work in teams. When you pick up the phone again, they play a recorded dial tone, then pretend to answer the call after you dial.

The caller will then be asked to provide personal information, allowing the scammers the opportunity to engage in further fraudulent activity, often racking up thousands of dollars in debt.

To avoid falling victim to this scam, you should
  • wait a brief period of time before calling your bank,
  • use a cell phone or different phone line to call your bank,
  • never provide your information unless you are positive who you are speaking with, AND
  • never provide any form of money to anyone in this scenario.
How to report such scams?
  • If you are a victim of this type of scam, and have lost money, please report to the Calgary Police Service at 403-266-1234.
  • If you have not lost money, but have had this happen to you, please report to the Canadian Anti-Fraud Centre.

CTV News has a detailed story on this type of scams. Read it here: