Is My Account Affected in the Recent CRA Hacking Incident?

Lisa C. Newcomer Information, Settlement & Community News, Settlement News, Updates Leave a Comment

In the recent CRA hacking incidents, hackers used passwords and usernames from previous hacks in other organizations to access CRA accounts. As the CRA works to prevent future cyber incidents, we as taxpayers need to be aware if our accounts are affected. How do I know if my CRA account is affected? You will receive a letter (registered mail) from …

Why CRA May Call You & How to Spot Scammers

Lisa C. COVID-19, Newcomer Information, Settlement & Community News, Settlement News, Updates Leave a Comment

As the Canada Revenue Agency (CRA) gradually reopens some programs and services, CRA employees may be calling you to discuss your tax and benefit situations. However, you should be aware of scammers pretending to be CRA employees. Reasons the CRA may call: The CRA may call if they previously wrote to you, or in any of these situations: If you …

CRA Resuming Business Activities

Lisa C. COVID-19, Settlement & Community News, Settlement News, Updates

As of September 2020, Canada Revenue Agency (CRA) is resuming some programs and services that were suspended due to the COVID-19 pandemic. Some returning programs that affect individuals as of September 21 include appeals, collections, compliances activities, outreach activities and benefits validation. How is this going to affect you, as an individual? In-person services are available such as free tax …

CRA Website Launches New Chatbot Charlie

Lisa Cai Finance, Settlement & Community News, Settlement News, Updates

The Canada Revenue Agency (CRA) has launched a pilot project Charlie the Chatbot to help answer your questions on Tax filing COVID-19 emergency benefits Try it out today: Chat with Charlie! We chatted with Charlie. Please understand that Charlie is not a real person. It’s just a Chatbot. When Charlie doesn’t understand your question, try rephrasing it. As a new …